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Mac Online Backup FAQ
What gets backed up?
By default, all files are backed up except for operating system files, Applications, files over 4GB, video files, and files on network and attached USB or Firewire drives. You can, however, manually add files over 4GB or video files to your backup using the control-click menu.
How does Online Backup keep my data secure?
We use a combination of encryption techniques, similar to those used by banks, to safeguard your data. Files are encrypted twice before they leave your computer and remain encrypted on our servers, making it virtually impossible for anyone to access your files without your secret password. Users are also given the option to manage their own encryption key.
How much stuff can I back up?
There are no limits on backup storage capacity. We will back up all the supported files on your internal hard drive whether you have 1GB, 10GB or more. However, you should be aware that the speed of today's DSL and cable Internet services will make it very slow to back up more than, say, a few dozen GB of data.
How can I tell what's backed up online?
There are two ways to determine the status of files in your backup:

Through the context menu:
1) Control-click on any file or folder.
2) Select More and see the status in the first line of the Online Backup submenu.

Through the Online Backup Preference Pane:
1) Open the System Preferences panel.
2) Open the Online Backup panel.
3) Select the Backup tab. You'll see all the files and folders in your computer with dots on them indicating the status of their backup.
How do I restore lost files?
To recover a portion of your data, just open the restore tab of the Online Backup preference pane.

The Restore tab in the Online Backup preference pane contains a mirror image of all the backed up files/folders on your computer. You can just select the file, group of files, or folders that you want restored, then click "Restore Selected Item(s)".

If you've had a disk crash or you've had to replace your whole computer, just go to the Online Backup website from your new or repaired computer and click the 'Restore' tab. Once you login, you'll be able to completely restore all of your backed up data.
Will Online Backup work on my computer?
Online Backup is also available for all Intel-based Macs running OS 10.4 (Tiger) or 10.5 (Leopard).
How much does Online Backup cost?
Online Backup is only $54.95/year per computer no matter how much you need to back up. No hidden fees. No limits on backup storage capacity.

Pre-pay and save! Buy ahead and get 2 years of service for just $99.95 or 3 years of service for just $129.95.

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